Return & Refund Policy
Refund Policy – KASAVIBE
At KASAVIBE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may return an item within 14 days of receiving your order if:
- The item is unused and in its original condition
- The item is in its original packaging
- You have proof of purchase (order confirmation or receipt)
Non-Returnable Items
We do not accept returns for:
- Items that have been used or damaged after delivery
- Items not in original condition or packaging
- Final sale or clearance items (if applicable)
Return Process
To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide instructions on how to proceed.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.
Late or Missing Refunds
If you have not received your refund after the stated time:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us at info@jdhsonline.com
Contact Us
For any return or refund inquiries:
Email : info@kasavibe.com
Phone: +447940217826
Thank you for shopping with KASAVIBE — where every home finds its vibe through light.